Job Description

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

The Operations Manager, Event Pop-Ups plays a key role in ensuring the seamless execution of large-scale events through expert staffing, onboarding, logistics, and operational management. This traveling position requires flexibility and the ability to adapt quickly to new environments. The ideal candidate will be comfortable working in different cities, leading and supporting new on-site teams at each event, and fostering smooth collaboration across internal departments, vendors, and partners. This role is critical to maintaining consistent operational excellence and delivering an exceptional guest experience across all event locations.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Manage comprehensive event onboarding processes, including team member outreach, independent contractor agreements, and pay acknowledgment forms.
• Partner with Legal, People Practices, and Compliance teams to ensure all staffing and contractual matters meet company and regulatory standards.
• Maintain clear and timely communication with event team members regarding schedules, uniforms, pay, service expectations, and group messaging.
• Oversee payroll submissions for event team members, verifying hours worked and reconciling discrepancies.
• Coordinate product and supply ordering, inventory tracking, and vendor relationships to ensure operational readiness.
• Prepare and manage Banquet Event Orders (BEOs), production schedules, and all relevant operational documentation.
• Collaborate with the Special Projects team to develop and maintain detailed event timelines, floor plans, and run-of-show schedules.
• Track and monitor event budgets and operational expenses, identifying discrepancies or overspending and reporting to the Special Projects team.
• Travel to event locations to provide on-site operational support, supervise team members, manage logistics, and troubleshoot issues in real time.
• Conduct post-event debriefs and compile reports on team member performance, vendor relations, and operational improvements.
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma Required or equivalent / Bachelor’s Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
• 3-5 years of previous hospitality supervisory/management experience within a high-volume setting
• Previous experience in event operations, staffing coordination, and large-scale event logistics.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills across internal teams, vendors, and event team members.
• Demonstrated ability to lead and support new teams in fast-paced, changing environments.
• Experience managing payroll, contracts, and vendor partnerships.
• Proactive problem-solver with strong attention to detail and a commitment to operational excellence.
• Must be willing and able to travel frequently and adapt to varying event environments and team structures.
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
• 21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 75 lbs. with or without assistance
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

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